State Farm® Insurance Agent Penny Kleinschmidt

"Excellent service, thank you very much to CAROL"

"Cindy was the reason why. She is professional and follow thru and calls you back. This State Farm agency is easy going and does what they said they will. I wish mosre businesses would be like this. It is a rarity in today's fast paced world. Cindy again is great!!!!!!!!!!!!!!!!"

"Penny has been my agent for a very long time. They are always available when I have a question. Friendly, convenient, and always follow up on a problem."

"Carol Cinnamon is an employee I have followed to her new job. I’m a particular guy and no one else’s service in insurance has ever made me felt like I knew what I was asking for would get handled in a timely manner. She is truly a keeper and any employer would be more than lucky to have her as an employee."

"I have had State farm insurance through Penny for years now. They have always been able to help me quickly and without issue whether I am adding/removing vehicles from my policy or filing a claim. Recently after a hit and run, Carol was able to help me with the claim process and make it as smooth as possible."

"Penny’s office provided outstanding service! They explained my coverage options clearly, found me a great rate, and were always quick to respond to questions. Professional, friendly, and genuinely cared about finding the right policy for me. Highly recommend!"

"Best insurance company I have hands down. The prices are very reasonable and the level of customer service I experience when calling to ask questions is exceptional. For me communication is tantamount to a good experience with any business relationship and Penny Kleinschmidt and the staff there are excellent at this. I would definitely recommend this insurance company and especially recommend Penny's office!"

"Love working with this team on all my insurance needs! They are kind and quick to respond to any questions!"

"Raema and the whole team made my claim experience so easy and seamless. It took only five weeks from the accident, claim report, car repair and rental to completion of the process. Many thanks to the Penny Kleinschmidt agency for handling all my insurance needs!"

"Agent Caro is great and Penny Kleinschmidt managed to get me Full Coverage on my 1989 van to where every other insurance company told me they couldn't put Full Coverage on it ! They are the Best and Friendliest State Farm around and I highly recommend you use them 100%"

"I just recently transferred my insurance from another agent and I am so glad I did. Carol Cinnamon has helped me so much with my policies.I highly recommend Penny Kleinschmidt and her staff for all your insurance needs."

"I had been with shelter insurance for many years when they canceled my policy and only gave me 5 days. I called and talked with Raema and she helped me in no time. The experience was great and they lowed my insurance."

"We have had great experience with this State Farm Agency. They are exceptional in customer service and truly do have the clients interest at heart. They always have answers to our questions and have helped us with coverage for our properties as well as vehicles. We are 100% satisfied with Penny and her staff. I recommend highly.😊"

"My husband and I just recently switched to Penny's State Farm Agency. Raema went above and beyond in helping us through the whole process. Her communication and work ethic was nothing I have ever experienced before. She is so sweet and so amazing! Thank you, Raema for being so patient with us and answering all of our many questions. Thank you, Raema for everything you did for us in making this transition go so smoothly. We are excited to not only save money each month but we are beyond thrilled to know that we have an insurance agency we can depend on."

"Our family has had our car & home owners insurance with State Farm through Penny for about a year now. Excellent customer service. Her & her staff are efficient and friendly. Highly recommend."

"Thank you, Penny for being an example of loyalty and humility to our community. Your integrity and dedication goes unmatched. I appreciate all that you and your team do for Ftn City, your clients and any others you see needing help."

"We've been working with Penny for a few years now and have always had a great experience. I had some questions about our coverage today and Penny took a full hour of her time to walk me through all the details and patiently answered all of my questions. I would recommend her services!"

"Raema is by far the best agent a family could hope for. Always returns calls. She does courtesy calls. Great personality and easy speaking. I highly recommend. She goes above and beyond for her clients."

"She is one of the many State Farm agents that I deal with on a monthly basis. Her and her staff are very informative! They work hard to make sure that their customers are getting the best service possible."

"We work with Penny all the time! Her and her agency is amazing! They are always on top of everything that is brought their way! I always have such a pleasant experience working with her! I always suggest Penny to others when they ask about good State Farm agents!"

"A minor issue with my Subaru windshield getting hit by a rock turned into a 2 month issue that could've potentially been remedied within a week. However, lack of returned calls from the agents firm from someone that was available and capable of helping with this instance could've potentially made things run A LOT MORE SMOOTH. I've had State Farm since I was 16yrs old. Now, 50yrs old, and have lived in several states, so I've had my share of agents. At this particular time, and I was not aware of it (nor should I have to be necessarily) Penny had personal matters that needed to be handled (which happens). A debate of oem vs aftermarket glass with state farm and the agent, 3 windshields, a broken eyesight camera, & broken camera holder and no agent / associate of state farm to communicate my concerns, suggestions or find out when it would actually all be fixed. A little over a week with a rental after switching agents, and taking the vehicle elsewhere to have the repairs done - the broken camera and camera mounts, oem windshield installed the car is finally done. 1. State Farm Window claims is 3rd party and they do not have the capability of adjusting what they will pay out, etc. nor do they care to listen or otherwise. Unless your agent speaks with them or their contacts, will anything change. 2. I would not of called to claim a $1200 windshield repair with a $1000 deductible had I known that the windshield could be replaced for that. I would've paid completely out of pocket. However, with oem glass no one was able to do it for that amount and the Wilderness Subaru Additions apparently need oem. 3. I would also suggest that this agent and other local agents do not use Glass Doctor of Knoxville as their choice option. 10k later the car is back to what it was prior to the rock. I had to call and find someone myself to get the oem glass that they installed bad with the last install. The broken camera happened sometime between the first try and the last. The broken camera holder I am told might've happened around the same time. My Wife and my concern with staying with , Penny, is if we had these communication issues during an actual crisis / accident, it would've been that much more stressful! Stress, having to shop for my own stuff, etc. while dealing with work issues because I was unable to get there was bad enough. Dealing with my wife, child or myself being injured possibly a top of it all would not of been welcomed nor handled nearly as well in such instance. When most people call their insurance, it's generally for help associated with an accident or similar, and so that someone can help you. Not so they can tell you what to do to help yourself. Also during this time, I was without a vehicle, unable to travel which my job requires and do obviously the normal family stuff. This is partially our fault as we did not have rental coverage on our policy. If someone tells you it would be a day or two to get the windshield fixed though, why get a rental? However, since Glass Doctor created a good chunk of these issues, I kind of felt that either state farm for suggesting them or Glass doctor should've covered this after the 1st install failed. Instead I went a month and a half without a vehicle except here and there being told that my car would be ready the next day for that duration and not having it done. That also obviously affected my work greatly!! Loss sales, loss time at work, etc. None is given back nor was accounted for in any way shape or form. Being in sales myself, its a lot better if the company realizes where things went wrong so hopefully next time they can do better. Also the last convo I had with Penny went with her telling me what personal issue happened.. her mom had been in hospice. I then stated, I am sorry to hear. However, sadly the world does not stop for people to figure out their personal matters. I did not tell her to f off or otherwise."

"I was shopping for car insurance and found Penny's number. I called and she was very friendly and helpful. She had a quote immediately and I went by the office that afternoon to get my new policy!"

"After a friend recommended the Penny Kleinschmidt State Farm Insurance agency, I contacted the group for quotes on my book of insurance. I was favorably impressed when I got quotes across the board that were equal or better—mainly better—than what I was paying for the same coverage with another agency. Since making the move to PK State Farm, I’ve had repeated discussions with Raema Millstein and Carissa working out various and sundry details. I’ve found both to be knowledgeable, courteous, friendly, and responsive. Needless to say I’m happy I made the move."

"I have been a State Farm insurer since I moved to Knoxville in 2015. I go in personally every month to pay my bill. I love the great people working there like Carissa & the wonderful service I have always received."

"Penny and her staff are always friendly and helpful. I love that Penny takes the time to review my coverage every couple of years to make sure I have what I need. She goes above and beyond the insurance to encourage other preparedness practices and offer referrals for various services. Can’t say enough good about this office!"