Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Garrett Jones

Garrett Jones

August 13, 2025

5  out of  5
rating by Garrett Jones
"I have had State farm insurance through Penny for years now. They have always been able to help me quickly and without issue whether I am adding/removing vehicles from my policy or filing a claim. Recently after a hit and run, Carol was able to help me with the claim process and make it as smooth as possible."
Profile photo of Reza Karjalian

Reza Karjalian

August 12, 2025

5  out of  5
rating by Reza Karjalian
"Penny’s office provided outstanding service! They explained my coverage options clearly, found me a great rate, and were always quick to respond to questions. Professional, friendly, and genuinely cared about finding the right policy for me. Highly recommend!"
Profile photo of Joshua Gillette

Joshua Gillette

August 8, 2025

5  out of  5
rating by Joshua Gillette
"Best insurance company I have hands down. The prices are very reasonable and the level of customer service I experience when calling to ask questions is exceptional. For me communication is tantamount to a good experience with any business relationship and Penny Kleinschmidt and the staff there are excellent at this. I would definitely recommend this insurance company and especially recommend Penny's office!"
We responded:
"Thank you for your 5 star review and your kind words. We try our best to be have good communication with our customers and our community. We love talking to our customers and getting to know them. Feel free to call our office or stop by anytime. Pk"
Profile photo of Sarah Griffin

Sarah Griffin

August 8, 2025

5  out of  5
rating by Sarah Griffin
"Love working with this team on all my insurance needs! They are kind and quick to respond to any questions!"
Profile photo of Timothy Wiegenstein

Timothy Wiegenstein

August 6, 2025

5  out of  5
rating by Timothy Wiegenstein
"Raema and the whole team made my claim experience so easy and seamless. It took only five weeks from the accident, claim report, car repair and rental to completion of the process. Many thanks to the Penny Kleinschmidt agency for handling all my insurance needs!"
Profile photo of Hollie Young JR.

Hollie Young JR.

July 31, 2025

5  out of  5
rating by Hollie Young JR.
"Agent Caro is great and Penny Kleinschmidt managed to get me Full Coverage on my 1989 van to where every other insurance company told me they couldn't put Full Coverage on it ! They are the Best and Friendliest State Farm around and I highly recommend you use them 100%"
We responded:
"Hi Holly, We strive to be the best for our customers and communities. I’m glad that Carol took great care of you and we are blessed to have her as part our SF family. Please stop by or call anytime. We are here for you Penny"
Profile photo of Dylan Moore

Dylan Moore

July 23, 2025

5  out of  5
rating by Dylan Moore
"I just recently transferred my insurance from another agent and I am so glad I did. Carol Cinnamon has helped me so much with my policies.I highly recommend Penny Kleinschmidt and her staff for all your insurance needs."
We responded:
"Hi Dylan, I’m glad you happy with our office. I’m blessed to have Carol on my team. Please let me know if you need anything. Penny "
Profile photo of Ashley Watts

Ashley Watts

July 9, 2025

5  out of  5
rating by Ashley Watts
"I had been with shelter insurance for many years when they canceled my policy and only gave me 5 days. I called and talked with Raema and she helped me in no time. The experience was great and they lowed my insurance."
We responded:
"Hi Ashley, Welcome to the Farm. I’m glad we are able to save you money and offer you great service. I’m blessed to have Raema on my team for over 13 years. We strive to be the best for our customers. Let us know if you need anything. Penny "
Profile photo of Judy Graham

Judy Graham

July 3, 2025

5  out of  5
rating by Judy Graham
"We have had great experience with this State Farm Agency. They are exceptional in customer service and truly do have the clients interest at heart. They always have answers to our questions and have helped us with coverage for our properties as well as vehicles. We are 100% satisfied with Penny and her staff. I recommend highly.😊"
We responded:
"Hi Judy, We appreciate you and thank you for allowing us to take care of your homes and cars. Please let us know if you need anything. Thanks, Penny"
Profile photo of Brittney Cole

Brittney Cole

May 14, 2025

5  out of  5
rating by Brittney Cole
"My husband and I just recently switched to Penny's State Farm Agency. Raema went above and beyond in helping us through the whole process. Her communication and work ethic was nothing I have ever experienced before. She is so sweet and so amazing! Thank you, Raema for being so patient with us and answering all of our many questions. Thank you, Raema for everything you did for us in making this transition go so smoothly. We are excited to not only save money each month but we are beyond thrilled to know that we have an insurance agency we can depend on."
We responded:
"Brittany, I am glad you had a wonderful experience with Raema. We strive to be the best and offer great customer service with competitive prices. If you need anything, please reach out to us, we are happy to help. Thanks Penny "
Profile photo of Angie Carr

Angie Carr

March 30, 2025

5  out of  5
rating by Angie Carr
"Our family has had our car & home owners insurance with State Farm through Penny for about a year now. Excellent customer service. Her & her staff are efficient and friendly. Highly recommend."
We responded:
"Angie, thank you for kind words. We appreciate you. Penny "
Profile photo of Sonya Davis

Sonya Davis

March 28, 2025

5  out of  5
rating by Sonya Davis
"Thank you, Penny for being an example of loyalty and humility to our community. Your integrity and dedication goes unmatched. I appreciate all that you and your team do for Ftn City, your clients and any others you see needing help."
We responded:
"Hi Sonya, We love being a part of the community and strive to be a “Good Neighbor”. We are here to help. Penny"
Profile photo of Lena Pound

Lena Pound

March 20, 2025

5  out of  5
rating by Lena Pound
"We've been working with Penny for a few years now and have always had a great experience. I had some questions about our coverage today and Penny took a full hour of her time to walk me through all the details and patiently answered all of my questions. I would recommend her services!"
We responded:
"Dear Lena, Thank you for your kind words. As part of my role, I strive to educate people about their insurance options, enabling them to make informed decisions for themselves and their families. Every family has unique needs, and we are dedicated to tailoring our services to meet those specific requirements. We are grateful for the trust you have placed in us over the years with your home and auto insurance. Your continued support is truly appreciated. Thank you, Penny"
Profile photo of Shaun Renfro

Shaun Renfro

March 20, 2025

5  out of  5
rating by Shaun Renfro
"Raema is by far the best agent a family could hope for. Always returns calls. She does courtesy calls. Great personality and easy speaking. I highly recommend. She goes above and beyond for her clients."
We responded:
"Hi Shaun, thank you for the positive review. We do our best to educate people on auto, home, life, health, and business so they can choose what is best for them. We reach out to our customers at least every two years to review and update our customers policies. As always you are welcome to call or come in anytime."
Profile photo of Cheryl Fultz

Cheryl Fultz

March 19, 2025

5  out of  5
rating by Cheryl Fultz
"She is one of the many State Farm agents that I deal with on a monthly basis. Her and her staff are very informative! They work hard to make sure that their customers are getting the best service possible."
We responded:
"Hi Cheryl, Thank you for your review. We look forward to seeing you monthly and informing us what is new in the industry. We strive to be the best and you help us do that. Penny"
Profile photo of Deanna Bailey

Deanna Bailey

March 19, 2025

5  out of  5
rating by Deanna Bailey
"We work with Penny all the time! Her and her agency is amazing! They are always on top of everything that is brought their way! I always have such a pleasant experience working with her! I always suggest Penny to others when they ask about good State Farm agents!"
We responded:
"Deanna, thank you for your kind words and referring people to us. We do our best to be the best insurance agency for our customers. We are constantly training to stay at the forefront of the insurance industry to better serve our customers. Thanks, Penny "
Profile photo of Joe Weber

Joe Weber

March 18, 2025

1  out of  5
rating by Joe Weber
"A minor issue with my Subaru windshield getting hit by a rock turned into a 2 month issue that could've potentially been remedied within a week. However, lack of returned calls from the agents firm from someone that was available and capable of helping with this instance could've potentially made things run A LOT MORE SMOOTH. I've had State Farm since I was 16yrs old. Now, 50yrs old, and have lived in several states, so I've had my share of agents. At this particular time, and I was not aware of it (nor should I have to be necessarily) Penny had personal matters that needed to be handled (which happens). A debate of oem vs aftermarket glass with state farm and the agent, 3 windshields, a broken eyesight camera, & broken camera holder and no agent / associate of state farm to communicate my concerns, suggestions or find out when it would actually all be fixed. A little over a week with a rental after switching agents, and taking the vehicle elsewhere to have the repairs done - the broken camera and camera mounts, oem windshield installed the car is finally done. 1. State Farm Window claims is 3rd party and they do not have the capability of adjusting what they will pay out, etc. nor do they care to listen or otherwise. Unless your agent speaks with them or their contacts, will anything change. 2. I would not of called to claim a $1200 windshield repair with a $1000 deductible had I known that the windshield could be replaced for that. I would've paid completely out of pocket. However, with oem glass no one was able to do it for that amount and the Wilderness Subaru Additions apparently need oem. 3. I would also suggest that this agent and other local agents do not use Glass Doctor of Knoxville as their choice option. 10k later the car is back to what it was prior to the rock. I had to call and find someone myself to get the oem glass that they installed bad with the last install. The broken camera happened sometime between the first try and the last. The broken camera holder I am told might've happened around the same time. My Wife and my concern with staying with , Penny, is if we had these communication issues during an actual crisis / accident, it would've been that much more stressful! Stress, having to shop for my own stuff, etc. while dealing with work issues because I was unable to get there was bad enough. Dealing with my wife, child or myself being injured possibly a top of it all would not of been welcomed nor handled nearly as well in such instance. When most people call their insurance, it's generally for help associated with an accident or similar, and so that someone can help you. Not so they can tell you what to do to help yourself. Also during this time, I was without a vehicle, unable to travel which my job requires and do obviously the normal family stuff. This is partially our fault as we did not have rental coverage on our policy. If someone tells you it would be a day or two to get the windshield fixed though, why get a rental? However, since Glass Doctor created a good chunk of these issues, I kind of felt that either state farm for suggesting them or Glass doctor should've covered this after the 1st install failed. Instead I went a month and a half without a vehicle except here and there being told that my car would be ready the next day for that duration and not having it done. That also obviously affected my work greatly!! Loss sales, loss time at work, etc. None is given back nor was accounted for in any way shape or form. Being in sales myself, its a lot better if the company realizes where things went wrong so hopefully next time they can do better. Also the last convo I had with Penny went with her telling me what personal issue happened.. her mom had been in hospice. I then stated, I am sorry to hear. However, sadly the world does not stop for people to figure out their personal matters. I did not tell her to f off or otherwise."
We responded:
"Joe, I wish you the best. The glass shop put in temporary glass while they were waiting on the backordered glass from Subaru and you refuse to drive it. I apologized to you that I missed returning a call that I overlooked in my messages from my team. My mom was on hospice care and I had been going back and forth out of state. My mother passed 30 minutes later, after you told me you told me you didn't give a F about my mom. I hope you never experience someone saying that to you when you have a loved one passing. I hope you find what you are looking for in an insurance agent and I'm ok with not being that agent. Respectfully, Penny"
Profile photo of Edith Underwood

Edith Underwood

March 4, 2025

5  out of  5
rating by Edith Underwood
"I was shopping for car insurance and found Penny's number. I called and she was very friendly and helpful. She had a quote immediately and I went by the office that afternoon to get my new policy!"
We responded:
"Hi Edith, Thank you so much for your kind review! We're thrilled to hear that we were able to assist you promptly and provide you with the service you needed. We strive to make the process of getting car and home insurance as smooth and efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Welcome to our insurance family! Penny"
Profile photo of Jim Doncaster

Jim Doncaster

March 2, 2025

5  out of  5
rating by Jim Doncaster
"After a friend recommended the Penny Kleinschmidt State Farm Insurance agency, I contacted the group for quotes on my book of insurance. I was favorably impressed when I got quotes across the board that were equal or better—mainly better—than what I was paying for the same coverage with another agency. Since making the move to PK State Farm, I’ve had repeated discussions with Raema Millstein and Carissa working out various and sundry details. I’ve found both to be knowledgeable, courteous, friendly, and responsive. Needless to say I’m happy I made the move."
We responded:
"Hi Jim, Thank you so much for sharing your positive experience with us! We are delighted to hear that you were impressed with the quotes you received and that our team, especially Raema Millstein and Carissa, provided you with knowledgeable, courteous, and responsive service. We strive to ensure that our clients receive the best coverage and customer service possible, and it's wonderful to know that you are happy with your decision to move to Penny Kleinschmidt State Farm Insurance. If you ever have any questions or need further assistance, please don't hesitate to reach out. Welcome to our State Farm family! Penny"
Profile photo of Virginia Southard

Virginia Southard

February 26, 2025

5  out of  5
rating by Virginia Southard
"I have been a State Farm insurer since I moved to Knoxville in 2015. I go in personally every month to pay my bill. I love the great people working there like Carissa & the wonderful service I have always received."
We responded:
"Hi Virginia, We love seeing you every month. Thank you for being with us for all these years. Penny "
Profile photo of Lara Marler

Lara Marler

February 24, 2025

5  out of  5
rating by Lara Marler
"Penny and her staff are always friendly and helpful. I love that Penny takes the time to review my coverage every couple of years to make sure I have what I need. She goes above and beyond the insurance to encourage other preparedness practices and offer referrals for various services. Can’t say enough good about this office!"
We responded:
"Hi Lara, Thank you for your kind words! We’re so glad to hear that you’ve had a positive experience with me and our team. It’s our priority to ensure that our clients have the coverage they need, and we appreciate your recognition of our efforts to go above and beyond. Your trust in us means a lot, and we’re here to support you whenever you need it. Thank you for being a valued customer. Penny"
Profile photo of John French

John French

February 12, 2025

5  out of  5
rating by John French
"Megan was quick and courteous to help me when I called to get auto and homeowner insurance quotes. She patiently listened to me and answered all my questions. Megan helped me to get very competitive rates. Other staff members were also extremely polite and prompt when answering my phone calls. Overall, a good experience and I would recommend Penny’s team. John F. Knoxville"
We responded:
"Hi John, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Megan provided you with quick and courteous service and that she was able to address all your questions. It's wonderful to know that you found our rates competitive and that our team was polite and prompt in assisting you. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future! If you need anything else, please don't hesitate to reach out. Penny"
Profile photo of Shawn G

Shawn G

January 31, 2025

5  out of  5
rating by Shawn G
"I have loved working with Penny’s group for over 12 years. Carissa was awesome, and got everything I needed super quick!!!"
We responded:
"Hi Shawn, thank you for being with us for over 12 years with your auto and home insurance. I am glad that Carissa took care of you quickly. She is a sweetheart. Thanks, Penny"
Profile photo of Becca Thomas

Becca Thomas

January 29, 2025

5  out of  5
rating by Becca Thomas
"Penny and her crew are the best! Always so helpful and friendly. Wonderful customer service."
We responded:
"Hi Becca, Thank you for your 5 star review and letting us take care of your all your insurance needs. We do our best to take care of our customers. Thanks Penny"
Profile photo of doris sharp

doris sharp

January 21, 2025

5  out of  5
rating by doris sharp
"My questions were answered quickly to my satisfaction."
We responded:
"Hi Doris, Thank you for your 5-star review. We strive to be the best in the business and answers our customers questions in a timely matter. Penny"