State Farm® Insurance Agent Penny Kleinschmidt
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Al Harris
September 25, 2024
5
out of
5
rating by Al Harris
"I began to look for a new agent for all of our insurance needs - home, auto, business liability, etc. I met Penny at a social event. She was with Dominique. Dominique asked if she could give me a quote. From that point forward Dominique was hustling for my business. She was full of answers & always professional. And patient too! I’m not the easiest person to deal with, but Dominique hung in there. Five stars is low. More like a hundred and five. Service, professionalism, prompt response time & all with State Farm behind them, what’s not to like? If you’ve read this far, stop. Call Penny or Dominique right away. It’ll be the best call you make. Update: last year (2023) I had storm damage. The service every step of the way was stellar. Set up my bank info on the app. Funds were approved & deposited within 10 minutes. I could not have been more impressed. Recent update: Penny was right there, I mean right there to assist a great & wonderful friend who’s business burned (2024). One cannot process fire damage. Too much sensory overload. Penny was & is right there. A comfort & strength when needed most."
We responded:
"Hey Al, we are so glad to hear about your positive experience with us and want you to know that it has been great working with you and earning your business! We hope to always provide great service and love to hear that you have been treated so well."
Lillie Williams
September 20, 2024
5
out of
5
rating by Lillie Williams
"We moved to Tennessee in 2017 and we transferred to Penny's State farm Insurance office, and they were the nicest group of agents, and they've been behind us every step of the way with any problems that we have had. I would refer them to anyone they will treat you like family. And handle all of your insurance needs thanks guys."
We responded:
"Hi Lillie, We aim to be the best in customer service providing service after the sale. We love treating our customers like family. We love having you as a customer. Penny "
Jacob Helms
September 16, 2024
5
out of
5
rating by Jacob Helms
"Always helpful and easy to communicate with."
We responded:
"Hi Jacob, We understand how hard it is to talk to a “real” person in today's world and we aim to make it easy for our customers. Thank you for letting us take care of all your insurance needs. "
Kevin Janik
September 5, 2024
5
out of
5
rating by Kevin Janik
"Updated my homeowners insurance-very easy and pleasant experience, have been with State Farm a long time and don't plan to switch"
We responded:
"Kevin, we do our best to make it easy on our customers. Thank you for your business. We appreciate you! Penny "
TheBarkdog
August 5, 2024
5
out of
5
rating by TheBarkdog
"Raema is the best! They did a great job making sure I was taken care of. 10/10 experience. Would recommend."
We responded:
"I agree, I’m very blessed to have Raema on my team. We appreciate you. Penny "
Julie Glibbery
July 30, 2024
5
out of
5
rating by Julie Glibbery
"My experience with Penny’s State Farm office has been very positive. I switched to State Farm insurance (car, home and umbrella) three years ago after being with another popular company for decades. Even without any claims, my premium kept increasing. The quote from State Farm cost less for better coverage and I have continued to receive the excellent service. Most recently a cracked windshield was efficiently replaced in less than two days after reporting it. I have also received proactive information on things I can do to lower my premiums. I felt this experience would be helpful to share."
We responded:
"Hi Julie, Thank you so much for sharing your positive experience with Penny’s State Farm office! We're thrilled to hear that you made the switch to State Farm and have been pleased with our coverage and service. It's fantastic to know that our team has been able to provide you with better coverage at a lower cost, and that we've efficiently handled your recent windshield replacement. We always aim to offer proactive advice to help our clients save on their premiums. Your feedback is greatly appreciated and will certainly be helpful to others considering their insurance options. Thanks again for your kind words and continued trust in Penny Kleinschmidt State Farm! We appreciate you!! Penny"
Cooper Smelcer
July 20, 2024
5
out of
5
rating by Cooper Smelcer
"Penny has been a great help throughout my claim and has been very supportive in navigating any issues or questions I had."
We responded:
"Hi Cooper, I am grateful for the opportunity to assist you with your claim. We understand that filing a claim is not an everyday occurrence and can be challenging to navigate. Rest assured, we are here to guide you every step of the way. Thank you for your trust. Best regards, Penny"
Felicia Kelly
July 10, 2024
5
out of
5
rating by Felicia Kelly
"Penny has been so helpful with everything my husband and I have needed! She followed up after a recent claim that was made to make sure it all went smoothly! Very nice and so helpful!"
We responded:
"Hi Felicia, Insurance is ultimately about being there when you need it most, particularly during a claim. I personally ensure that everything runs smoothly for my customers during such times. This is why we conduct regular insurance reviews; we want to eliminate any surprises when a claim arises. Our commitment is to support our customers during their toughest moments. Thank you for placing your trust in us. Sincerely, Penny"
Eli34 A
July 2, 2024
5
out of
5
rating by Eli34 A
"Penny and her team were so helpful in helping me understand why life insurance is so important and what policy was best for me."
We responded:
"This is about your plan for your loved ones and each person needs and wants are different. We tailored life policies to fit your plan for your family and we make it an easy process. Thank you for having a plan for your family. Penny"
Bobby Davis
July 1, 2024
5
out of
5
rating by Bobby Davis
"We switched over to Penny and her staff and they have been wonderful to help us with all our insurance needs!!! Make the change and you will see the difference!!!!"
We responded:
"Hi Bobby, We do our best to make it easy to switch and give great customer service. Thank you for switching your home and auto to us. Penny "
Bill Smith
June 19, 2024
5
out of
5
rating by Bill Smith
"Penny was very thorough; as well as, friendly while providing me with the most updated information about my policy."
We responded:
"Hi Bill, thank you for your 5 star review. Please feel free to reach out anytime you have questions and thank you for choosing us to be your agents. Penny"
Tommy DeFoe
June 12, 2024
5
out of
5
rating by Tommy DeFoe
"Penny is the best! She goes above and beyond to explain and help you however you need. I love that she is my agent!"
We responded:
"Tom, thank you and I glad you found the insurance review beneficial. We customize the policies to fit each customer's needs. We are here for you! Penny "
Darrel Compton
June 11, 2024
5
out of
5
rating by Darrel Compton
"I want to take a moment to thank Penny Kleinschmidt, Raema, and their entire staff for their professionalism. Their attention to detail and genuine concern for our entire families appropriate amount of coverage regarding our assets is greatly appreciated. This particular branch office and its employees also proves to truly be an asset to the StateFarm family as well…."
We responded:
"Hi Darrel, We seriously appreciate your kind words, and we're super proud to have such amazing folks as part of our State Farm family. I will definitely make sure to pass along your feedback to Raema, and the rest of the team. Thanks again for choosing our office for your auto, home, and life insurance needs. We're do our best serve our customers you with top-notch service throughout the year and not just at the purchase of a policy. We are here for our customers. Penny"
Cynthia
May 28, 2024
5
out of
5
rating by Cynthia
"Our State Farm agent, Penny Kleinschmidt, and the agency folks who work there, are always available and attentive. They keep us apprised of changes, updates, suggestions; they make sure our coverage matches our needs for both property and cars. It was a smooth transition when we downsized homes. They were recommended to us when we moved here from another state, and we are very pleased with all of it. We were already State Farm customers after shopping around in our previous state, so this was a no brainer. Highly recommend."
We responded:
"Hi Cynthia, We believe in offering service after the sale. We want what fits you and your family needs and plan. People needs change in different chapters in their lives and we like to make sure we stay on top of your insurance needs. We reach out to our customers at least every two years to update their policies so when you have a claim there are no surprises. Sometimes it means we remove a lienholder from a vehicle you paid off, find a discount you were missing, and other times it's more. It's all about you and your family needs, we personalized our policies to fit our customers needs. Thank you for choosing us!! Penny"
Patti childress
May 11, 2024
5
out of
5
rating by Patti childress
"Have been with them for years. Excellent customer service!"
We responded:
"Patti, I am glad you like our customer service. We do our best to help our customers. Thank you for your many years of business. Penny "
Janie Evans
May 10, 2024
5
out of
5
rating by Janie Evans
"Great agent and very friendly and helpful agency. Would highly recommend !!"
We responded:
"Thank you Janie for your kind words and choosing us for all your insurance needs. Call or text is anytime time At 865-688-5072 Penny "
Coty Boyd
May 2, 2024
5
out of
5
rating by Coty Boyd
"Amazing customer service and very friendly staff! Kayla was amazing! Very knowledgeable! Recommend them highly!"
We responded:
"Hi Coty, Kayla is amazing, and I am thankful that she is part of our great work family. Thank you choosing us for your auto and home needs. Penny"
Megan Cunningham
April 29, 2024
5
out of
5
rating by Megan Cunningham
"Penny is the best! She helped our family find ways to keep our monthly payment low while keeping our coverage high. Highly recommend!"
We responded:
"Hi Megan, we tailor our policies to our customers needs, we ask lots of questions to make sure we are doing the right thing for you and your family. Not everyone fits in one box. Thank you for your business and we appreciate you. Penny"
Alexis Floyd
April 22, 2024
5
out of
5
rating by Alexis Floyd
"Penny and her team are always so helpful and great at communication! I highly recommend them!"
We responded:
"Hi Alexis, Thank you for your 5-star review and we are here to help you anytime. We are constantly training and learning to be the best for our customers. My team and I have 50 years of experience and we are here to serve you. "
Lisa Sanders
April 19, 2024
5
out of
5
rating by Lisa Sanders
"We have been insured with Penny Kleinschmidt for 3 years, referred by my son and his wife. They have been very happy with Penny and her teams knowledge and professionalism with their auto and home insurance. My son recently opened a business and Raema has been so helpful with questions and advice on the business policy, commercial auto insurance, business life insurance, billing, tweaking the coverage to meet our needs, etc. Thank you Penny and Raema."
We responded:
"H Lisa, thank you for your 5-star review. Raema has been with me since day one and she is amazing, she has written thousands of policies and loves to work with small businesses, and life insurance. We are thankful for 66% referral rate is our business and we are glad Trent sent you our way. We love your family and those beautiful grandbabies. Please let us know if you need anything. Penny"
Andrew Elliott
April 10, 2024
5
out of
5
rating by Andrew Elliott
"Very kind and genuine agency that cares about helping you with all insurance needs!"
We responded:
"Hi Andrew, we love our customers and we do our best to treat them like family. It is our goal to get to know our customers to make sure you have the proper coverage for you and your family. We tailor our auto, home, life and health policies to your needs. Thank you for letting me be your agent. We appreciate you. Penny "
Jeff Headrick
April 3, 2024
5
out of
5
rating by Jeff Headrick
"One of the best in the business"
We responded:
"Thank you Jeff, we do our best to be there for our customers on their worst days. We understand they haven't been through a claim and we help them throught the process. Penny"
Jimmy D
March 27, 2024
5
out of
5
rating by Jimmy D
"As long-time State Farm customers, my wife and I were worried about finding as great an agent in Knoxville as we had in Florida. Well, Penny and her team have exceeded our expectations. In the six years we have lived here, she has provided exceptional service for our auto and home insurance needs. The fact that she's a dog lover is icing on the cake! We highly recommend Penny Kleinschmidt and her team."
We responded:
"Hi Jimmy, thank you for kind words. We are always moving forward in the insurance industry to provide knowledge and the best customer service to our customers. Thank you for choosing us and yes, dogs are the best. Penny"
Marcia Cox
March 12, 2024
5
out of
5
rating by Marcia Cox
"Great agent and great customer service!"
We responded:
"Hi Marica, Thank you for the 5 star review and we strive to be the best for our customers. Penny"
Tyler Scalf
March 11, 2024
5
out of
5
rating by Tyler Scalf
"Penny is great and very personable. Always quick to respond and very helpful."
We responded:
"Tyler, we are here to help our customers and people in our community. Please feel free to call us anytime. Thank you for trusting us with your home and auto. Penny"