State Farm® Insurance Agent Penny Kleinschmidt

"We've been working with Penny for a few years now and have always had a great experience. I had some questions about our coverage today and Penny took a full hour of her time to walk me through all the details and patiently answered all of my questions. I would recommend her services!"

"Raema is by far the best agent a family could hope for. Always returns calls. She does courtesy calls. Great personality and easy speaking. I highly recommend. She goes above and beyond for her clients."

"She is one of the many State Farm agents that I deal with on a monthly basis. Her and her staff are very informative! They work hard to make sure that their customers are getting the best service possible."

"We work with Penny all the time! Her and her agency is amazing! They are always on top of everything that is brought their way! I always have such a pleasant experience working with her! I always suggest Penny to others when they ask about good State Farm agents!"

"A minor issue with my Subaru windshield getting hit by a rock turned into a 2 month issue that could've potentially been remedied within a week. However, lack of returned calls from the agents firm from someone that was available and capable of helping with this instance could've potentially made things run A LOT MORE SMOOTH. I've had State Farm since I was 16yrs old. Now, 50yrs old, and have lived in several states, so I've had my share of agents. At this particular time, and I was not aware of it (nor should I have to be necessarily) Penny had personal matters that needed to be handled (which happens). A debate of oem vs aftermarket glass with state farm and the agent, 3 windshields, a broken eyesight camera, & broken camera holder and no agent / associate of state farm to communicate my concerns, suggestions or find out when it would actually all be fixed. A little over a week with a rental after switching agents, and taking the vehicle elsewhere to have the repairs done - the broken camera and camera mounts, oem windshield installed the car is finally done. 1. State Farm Window claims is 3rd party and they do not have the capability of adjusting what they will pay out, etc. nor do they care to listen or otherwise. Unless your agent speaks with them or their contacts, will anything change. 2. I would not of called to claim a $1200 windshield repair with a $1000 deductible had I known that the windshield could be replaced for that. I would've paid completely out of pocket. However, with oem glass no one was able to do it for that amount and the Wilderness Subaru Additions apparently need oem. 3. I would also suggest that this agent and other local agents do not use Glass Doctor of Knoxville as their choice option. 10k later the car is back to what it was prior to the rock. I had to call and find someone myself to get the oem glass that they installed bad with the last install. The broken camera happened sometime between the first try and the last. The broken camera holder I am told might've happened around the same time. My Wife and my concern with staying with , Penny, is if we had these communication issues during an actual crisis / accident, it would've been that much more stressful! Stress, having to shop for my own stuff, etc. while dealing with work issues because I was unable to get there was bad enough. Dealing with my wife, child or myself being injured possibly a top of it all would not of been welcomed nor handled nearly as well in such instance. When most people call their insurance, it's generally for help associated with an accident or similar, and so that someone can help you. Not so they can tell you what to do to help yourself. Also during this time, I was without a vehicle, unable to travel which my job requires and do obviously the normal family stuff. This is partially our fault as we did not have rental coverage on our policy. If someone tells you it would be a day or two to get the windshield fixed though, why get a rental? However, since Glass Doctor created a good chunk of these issues, I kind of felt that either state farm for suggesting them or Glass doctor should've covered this after the 1st install failed. Instead I went a month and a half without a vehicle except here and there being told that my car would be ready the next day for that duration and not having it done. That also obviously affected my work greatly!! Loss sales, loss time at work, etc. None is given back nor was accounted for in any way shape or form. Being in sales myself, its a lot better if the company realizes where things went wrong so hopefully next time they can do better. Also the last convo I had with Penny went with her telling me what personal issue happened.. her mom had been in hospice. I then stated, I am sorry to hear. However, sadly the world does not stop for people to figure out their personal matters. I did not tell her to f off or otherwise."

"I was shopping for car insurance and found Penny's number. I called and she was very friendly and helpful. She had a quote immediately and I went by the office that afternoon to get my new policy!"

"After a friend recommended the Penny Kleinschmidt State Farm Insurance agency, I contacted the group for quotes on my book of insurance. I was favorably impressed when I got quotes across the board that were equal or better—mainly better—than what I was paying for the same coverage with another agency. Since making the move to PK State Farm, I’ve had repeated discussions with Raema Millstein and Carissa working out various and sundry details. I’ve found both to be knowledgeable, courteous, friendly, and responsive. Needless to say I’m happy I made the move."

"I have been a State Farm insurer since I moved to Knoxville in 2015. I go in personally every month to pay my bill. I love the great people working there like Carissa & the wonderful service I have always received."

"Penny and her staff are always friendly and helpful. I love that Penny takes the time to review my coverage every couple of years to make sure I have what I need. She goes above and beyond the insurance to encourage other preparedness practices and offer referrals for various services. Can’t say enough good about this office!"

"Megan was quick and courteous to help me when I called to get auto and homeowner insurance quotes. She patiently listened to me and answered all my questions. Megan helped me to get very competitive rates. Other staff members were also extremely polite and prompt when answering my phone calls. Overall, a good experience and I would recommend Penny’s team. John F. Knoxville"

"I have loved working with Penny’s group for over 12 years. Carissa was awesome, and got everything I needed super quick!!!"

"Penny and her crew are the best! Always so helpful and friendly. Wonderful customer service."

"My questions were answered quickly to my satisfaction."

"Always get great service and Penny and staff are like family keeping up with and checking on you.State Farm is all I have ever had and don't plan on changing."

"Great communication and always keeps me up to date with the new extras coming out to buy. She is a great agent"

"I have had a great experience all around with this office. Carissa is friendly, knowledgable, helpful."

"Raema has been fantastic to work with helping me get quotes and set up our policies! Carissa was also extremely helpful when I needed to add an additional car to our policy. I am so happy with my new agent and all the staff!"

"P. Kleinschmidt State Farm is the best, especially Raema. They are always so kind and get the job done without a fuss. Thank you ladies. Carry on...."

"Very helpful on our annual insurance plan review. Ms Raema was very helpful and provided information on additional home endorsements, life insurance quotes, and sent us drive safe beacons."

"Wonderful agency! I have multiple policies with State Farm, and recently switched to Penny's agency - the level of service I have gotten from Penny's group has been fantastic - Raema has taken care of everything for me and has gone beyond my expectations for customer service. Whether it was updating policies to reflect current drivers or ensuring coverage information is correct, she has been on top of it! She even discovered a missed refund that was due from the recent sale of our former house. Tired of people telling you that they will get back to you? This is an agency that will actually call you back - and they really do what they promise. 10/10 for me."

"Just moved from Texas to Tennessee. Needed to transfer my State Farm Auto and Rental Insurances. Raema was extremely helpful and Morgan was extremely helpful with helping me install the Beacon. Both ladies are caring and professional. I’m so happy I decided on State Farm Office where Penny Kleinschmidt is the Agent. I highly recommend them."

"I called today to switch cars (I got a new one). Carissa was the person helping me today. She was prompt and had it fixed in a flash. We also recently had a massive water leak. I called Penny and she gave me great advice. I totally love this office. No matter what the need they have always been there for us."

"Penny Kleinschmidt has been our agent for many years. Keeps us up to date on information we may need. She and her stafg are very friendly. Stopped by the office today and Carissa took care of what I needed. We have been very pleased with Penny and her team."

"I began to look for a new agent for all of our insurance needs - home, auto, business liability, etc. I met Penny at a social event. She was with Dominique. Dominique asked if she could give me a quote. From that point forward Dominique was hustling for my business. She was full of answers & always professional. And patient too! I’m not the easiest person to deal with, but Dominique hung in there. Five stars is low. More like a hundred and five. Service, professionalism, prompt response time & all with State Farm behind them, what’s not to like? If you’ve read this far, stop. Call Penny or Dominique right away. It’ll be the best call you make. Update: last year (2023) I had storm damage. The service every step of the way was stellar. Set up my bank info on the app. Funds were approved & deposited within 10 minutes. I could not have been more impressed. Recent update: Penny was right there, I mean right there to assist a great & wonderful friend who’s business burned (2024). One cannot process fire damage. Too much sensory overload. Penny was & is right there. A comfort & strength when needed most."

"We moved to Tennessee in 2017 and we transferred to Penny's State farm Insurance office, and they were the nicest group of agents, and they've been behind us every step of the way with any problems that we have had. I would refer them to anyone they will treat you like family. And handle all of your insurance needs thanks guys."